Simple for customers, simple for managers
See how it works
Orders on the premises, and for take-away / delivery
1
if the customer is on site use the [Read QR Code] button
if you are at home use the link or the [Explore stores] button
QR codes are unique to avoid errors
2
the logo and menu of your business appear on the smartphone translated into the correct language, the customer chooses from the menu and orders
3
receive the order on tablet / PC / smartphone,
on the thermal printer,
or directly at the checkout
depending on configuration
Control panel
Management via tablet/PC
Intuitive interface
Immediate menu update
Dishes of the day
Simple and intuitive use
Variants and modular menus
Large image archive at your disposal
I use stock or custom images
Easy insertion and search
Detailed information
Order management with
tablet/PC and
thermal printer
Order management with multiple tablets/printers
Immediate update
Multiple production and printing departments
Real-time statistics
Sales analysis
Effective promotions
Sales detail by department
Consultation via web (tablet/PC and smartphone)
Aggregation by amount, quantity, orders, service shifts
Automatic and intuitive filters
Customers consult the menu and order with their smartphone
with [Read QR Code] they frame the QR code they find at the table or under an umbrella, when they are at your business. They avoid the queue
with [Explore Stores] they can order a takeaway or a home delivery if they are at home instead.
customers find the best venues
and they consult the menu and promotions even from home
Customers accumulate points and discounts
on the venue’s loyalty card
customers share on social networks
the place, the dishes and the promotions that were liked
contact request
Contact us e
FAQ - Frequently Asked Questions
Yes, of course, you can upload your product images from the control panel. However, consider that we provide a large repertoire that is always updated with images of products in common use or that can be useful for many businesses.
QR codes are not essential for home delivery (Delivery) and take-away (Take-away) functionality but they can be useful to facilitate the selection of the location and easily store it in a “favorites list”. Once this operation is done, it is no longer necessary to scan the QR code. Typically this type of QR code requires advance payment with PayPal for example.
In general, the codes are used by our system to uniquely locate the table and therefore the business from which the order originated. The QR codes are all unique, so table 1 (umbrella, room) of a certain establishment is unique in the world, as is table 2 etc… Users must scan the unique QR code to order. They do not have to install any other App, because the reader is already inserted in the SmartTouch Menu. This operation eliminates the user error of selecting the wrong table (umbrella, room). For orders from the table, from the beach and from the room, QR codes are recommended.
It is possible to download the QR Codes also in PDF format ready to be used from the control panel, they are ready to print. It is also possible to create new QR Codes independently. If you want, we can sell ready-made QR Codes in various formats and sizes: stickers, plexiglass, PVC etc …
No, it is not essential. Orders can also be received from the “LIVE” section of the control panel or, if you have the interface with your cashier system, it will arrive directly in the cashier. For professional use, many of our customers find the printer more convenient.
The router is necessary to be able to control the thermal printer or printers. If you want to connect SmartTouch Menu with a thermal printer you need our router. If SmartTouch Menu is interfaced with a compatible cash system, a router is not required.
Our router and the printer+router kit can be connected:
- with a network cable (Ethernet) to an available port on the connectivity modem, typically xDSL
- via WiFi (you must enter the name and password of the WiFi network)
- with a USB stick (Data Card)
The installation is very simple and no user-side configuration is required for installation with the cable, for WiFi you need to enter the name of your network and the password. However, you will be guided by telephone and the devices arrive already configured and ready for use.
You can always contact our support before and after purchase if you have any doubts.
If SmartTouch Menu is connected to a compatible cash system, it is the latter that takes care of the printing. Otherwise, all versions of SmartTouch Menu can immediately print a command: a printer is required, a LAN network interface (recommended via Ethernet cable, in some cases WiFi is also possible) and compatible with the ESC/POS protocol. In this case we will only need our router connected to the internet to drive the printing. The printer configuration parameters are given in the documentation, possibly technical support will also be able to give indications but if the printer was not purchased from us they cannot carry out this operation.
If in doubt, you can contact our customer service before purchasing.
In the configuration it is possible to specify a time up to 7 days in advance of the delivery or collection day and time.
Yes it is essential to provide an internet connection. No, we are not connectivity providers, therefore no connectivity is included in the service. The internet line must be requested from a national telephone operator. If you do not have a fixed ADSL or VDLS connectivity (in the case, for example, of seasonal businesses) you can use a SIM card with an internet key like the one you find in our shop. As far as data consumption is concerned, it varies according to use, so it is difficult to evaluate it in advance. We can say that generally the data traffic of our modest service and 2Gb / month are sufficient in the vast majority of our customers who also have several orders. If in doubt you can contact our customer service before purchasing.
No, it’s not needed.